Terms & Conditions

TERMS AND CONDITIONS

If you can not find an answer to your question, please contact us at info@nonnapeppy.com

Large Quantity Orders

For retail prices and special or large orders (over 50 items), please contact us at info@nonnapeppy.com

Payment Policy

Payment via Paypal

Melamine Safety

Our Melamine products are made of 100% safe and durable melamine and hold health certificates.

All melamine products are dishwasher safe.

NOT for microwave use.

Shipping, Refunds and Returns Policies

Order Confirmation

When placing your order you will receive an order confirmation e-mail within 2 business days.

Damages

Please inspect the packaging of your items when it arrives, if you notice any damage you should make note of it when signing for delivery.

If your items do arrived damaged please send photos to info@nonnapeppy.com and we will refund or replace items.

Returns

PLEASE NOTE : All Items in this range are made to order & are not returnable.

Shipping & shipping Rates

All orders are shipped within 10 working days by courier service (EMS, DHL)

Shipping rates are based on the weight of your products, and your location.

Please note, due to the covid situation shipping may take longer than usual, and shipping fees may change.

We shall update you in case of any changes as soon as we have that information from the factory & courier.

You will be prompted to confirm total charges before finalising your order.

Order Tracking Number

We will update you with the tracking number once provided by the courier.

Can't find your country in our shipping list?

Write to info@nonnapeppy.com and ask for a price offer.

We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information relevant to your order. This includes your:

Billing Address

Shipping Address

Email Address

PayPal payment information.

We DO NOT collect any other information.

How Is My Information Used?

Your information is only used to fill your order.

We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data, billing, shipping, and order contents data is stored.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.